Coospo is committed to providing high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Our standard return window is 30 days from the delivery date. If 30 days have passed since your product was delivered, we unfortunately cannot offer a full refund or exchange under this policy. However, your product may still be covered under our Warranty Policy.

1. Order Cancellation

• Unshipped Orders: You may cancel your order for a full refund at any time before it has shipped.
• Shipped Orders: Orders are typically dispatched within 24 hours. Once shipped, orders cannot be canceled or redirected. If you wish to return the item after delivery, standard return terms will apply.

2. Defective or Damaged Products upon Arrival

If your Coospo product arrives damaged, defective, or incorrect, please report it to our Customer Support team immediately.

1. Report the Issue: Contact us at support@coospo.com within 7 days of delivery with your order number, a brief explanation, and photos or a short video demonstrating the defect/damage.
2. Verification: Our Quality Assurance team will review the submitted media.
3. Resolution:
   • If confirmed defective/damaged on arrival, we will issue a brand-new replacement free of charge or process a full refund (including standard shipping).
   • If the product is found to be functional and free of defects, our technical team will provide operational guidance to help you use the device correctly.

3. General Return Conditions & Eligibility

For non-defective returns (e.g., changed mind, wrong item ordered):

• Condition: Products must be unused, uninstalled, in their original condition, and returned with all original packaging, manuals, accessories, and promotional items.
• Restocking Fee: Items showing signs of wear, usage, installation, or missing components may be rejected or subject to a partial refund (up to a 30% restocking fee).
• Return Shipping Costs: For non-defective returns, customers are responsible for all return shipping costs. Original shipping fees are non-refundable.
• Return Window Constraint: Once a return request is approved, the item must be shipped back within 14 calendar days with a valid tracking number provided to us.

4. Return Procedure & Address

Important Note: Please do not send your purchase back without contacting us first. Unauthorized returns will be rejected.

Step 1: Request Return Approval

Email support@coospo.com with your order number and reason for return to obtain a Return Authorization.

Step 2: Pack and Ship

Pack the item securely and include a note inside the package containing:

• Order Number
• Full Name & Contact Email
• Reason for Return

Step 3: Provide Tracking Information

Send the tracking number and a copy of the shipping receipt to support@coospo.com. We are not responsible for returned items lost or damaged in transit. We strongly advise using a trackable shipping service.

5. Refunds & Processing Time

• Inspection: Once your return is received at our warehouse, please allow 2–5 business days for our team to inspect the returned item.
• Refund Method: Approved refunds will be processed back to your original payment method within 1–3 business days after inspection. (Note: Bank processing times may vary).
• Intermediary Fees: Any third-party payment processing or currency conversion fees charged by financial institutions are non-refundable.

6. Important Policy Exclusions & Limitations

• Shipping Cost Cap on Defective Returns: For valid defective returns, Coospo will provide a prepaid label or reimburse standard ground shipping costs. Express or expedited shipping fees will not be reimbursed.
• Package Delivery Inspection: If your package arrives visibly damaged, tampered with, or opened, please refuse delivery from the carrier and notify us immediately. Accepting damaged packages may compromise return claims.
• Customs, Taxes & Duties: When returning items internationally to our warehouse in China, please mark the package clearly as: "Returned Goods - No Commercial Value". If a package is refused due to unpaid import taxes or duties upon return, these costs will be deducted from your total refund.
• Warranty vs. Returns: After the initial 30-day return window, products are governed by our Standard Product Warranty Policy. Defective units after 30 days are eligible for repair or replacement services rather than a monetary refund.

If you have further questions or require assistance with a return, please contact our support team at support@coospo.com.