- I cannot connect H808S with the app
1. Make sure the H808S is on your chest and it is powered on.
2. Please don't connect H808S on your phone Bluetooth list, if you did, delete the saved H808S Bluetooth;
3. Please make sure you have opened the location service of your phone and gave the app location permission.
4. Most of the time, the reason is your phone or the app, when you tried everything, and it doesn't work, try to connect on your friend or family member's smartphone.
- I cannot connect H808S with the device
1. Make sure the H808S is on your chest and it is powered on.
2. Make sure the device supports the Bluetooth or ANT+ heart rate monitors. You need to confirm with your device provider first.
1. We recommend Panasonic CR2032 batteries. Do not use Duracell CR2032 battery.
2. Take the sensor off from the strap after exercise.
3. Take out the battery when you don't use it.
- Used once/several times, and then H808S cannot connect with the app/device anymore
Most of the time, it is an app issue or device issue, you need to delete the configuration on your app or device, and do the pairing step again.
- H808S quit working, changed the battery, still not working
1. If you have used H808S for about a half year, try to change the strap.
2. If it is still not working after changing the strap, contact your seller for the after sale service.